IT Support Technician

REF JB-IT-20

  • Middlesbrough
  • 20,000 - 25,000
  • Closing date
     24/05/2018

IT Support Technician


Our client are a well-established Automotive brand, with offices based in a number of locations across the UK are looking to recruit a Support Technician who has good manual testing skill.  You will be expected to provide 2nd line support for numerous software systems and software testing. Our client has developed a lot of their own software to enable them to work at an efficient level of expertise and the successful candidate will be supporting the team with this as well as manual testing and problem solving. If you think you could be the person for the job, get in touch!

 

Role Purpose:

  • To provide support for a wide range of software systems both internally and externally.
  • Monitor helpdesk tickets, prioritising and reassigning as appropriate.
  • Respond directly to user support requests using a variety of methods in an appropriate timescale.
  • Support the deployment of new systems.
  • Software testing and data analysis.
  • Liaise with 1st line service desk where required.
  • Liaise with 3rd line developers where required.

 

Key responsibilities

  • Provide support via telephone, email and helpdesk
  • Dealing with both internal and external customer support requests
  • Provide support for a diverse range of software applications.
  • Ensure that your support requests are resolved in an appropriate timescale.
  • Assist with system testing and data verification
  • Maintain support guides to help with future support requests and product rollout.
  • Assist with the development of user self-service guides.
  • As required, support other members of the I.T team with departmental projects.
  • When required, provide cross-departmental assistance to ensure department’s customer receives expected service level.
  • Carryout ‘out of hours I.T support’ in line with department Rota and with agreed remuneration.
Charlotte

Charlotte

Talent Resourcer

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Fantastic experience working with Dan, he displayed outstanding efficiency, passion and professionalism throughout. I look forward to working with Bench in the future.
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